FAQ
Frequently Asked Questions
What Is the Minimum Number of Hours Required to Book Senior Home Care Services?
Actually, we have flexible home care services beginning at only 4 hours for each visit, up to 24-hour care if necessary. Whether it is brief personal care help or all-day elderly home care, we accommodate your time.
How Far in Advance Should I Book In-Home Care Services Near Me?
You can set up our senior home care when you need it, often on the same day. A bit of notice helps with planning, but we are set to help when urgent situations pop up.
Can I Add or Reduce Personal Care Services After My Plan Begins?
Yes, for sure. Our home health care plans have room to change. You can tweak your plan anytime without fuss, whether you want to increase companion care or cut back on hours.
What If My Senior Home Care Needs Change for Just One Day?
Things change, and we understand that. We will tweak your senior home care plan, but for that, you have to give us a heads up. We will try our level best to provide the appropriate care when you need it.
Can I Temporarily Switch to Skilled Nursing or Companion Care and Then Switch Back Later?
Sure, you can switch services anytime. If you need nurses at home this week but want to go back to senior companion services next week, we will change your plan to match. Our home care bends to fit your changing needs.
I Don’t Usually Use Companion Care, but Can My Caregiver Join Me for a Walk Today?
Yes, you can receive elderly companion care for a walk or outing today, even if it is not part of your usual plan. Just confirm it with us first.
What Is the Maximum Number of Hours Allowed for Short-Term In-Home Care Services Each Day?
Well, there is no hard limit. We deliver senior home care from 4 to 24 hours, based on what you require. For quick hygiene checks, we even have two-hour personal care visits available.
How Do You Monitor Professional Caregivers and Track Their Activities?
We stay in touch with you and your home health aide through monthly calls and visits to your home every month. We also keep an eye on service records and ask for your thoughts to keep your senior care running.
Can I Request a Progress Report or Care Summary of Elderly Home Care Services?
You can ask for a care summary whenever you want. We keep records of all home care services, both skilled and non-skilled, so you are always in the loop about what’s going on with your loved one.
How Quickly Do You Respond to Concerns About Home Health Care Services?
Right away. We are here 24*7 to handle any issues with your in-home nurses, home health aides, or personal care assistants. What you have to do is give us a call at +1 (800) 964-6660 or +1 (561) 774-5985, and we will take quick action.
Can I Request the Same Professional Caregiver for Personal Care Services Each Time?
Yes, consistency matters. We do our best to assign the same professional caregiver for every visit. If you ever want to change, we will accommodate your preferences.
If I Reduce My Hours or Cancel a Service, When Will It Reflect on Billing?
Your next bill will show any changes to your personal care plan.
How Can I Track What Senior Home Care Services Were Completed Each Day?
Each caregiver keeps a log of all tasks, from keeping company to reminding about meds to helping with personal care. You can ask to see this log whenever you want.
Can I Request Additional Personal Care Services for a Guest or Visiting Relative?
Sure! We can send an extra aide or caregiver to help when relatives or guests visit. Just tell us, and we will set up the right help.
What If My Loved One Prefers a Male or Female Caregiver for Personal Care Services?
Well, New Star Home Health Care cares most about making your loved one feel at ease. So, whatever they prefer, we will do everything to respect that choice and accommodate their request.
Can I Cancel a Home Care Visit that I Have Scheduled Without Being Charged?
Yes, you can withdraw from a visit even at the last moment, and we will not ask you to pay any cancellation fee. Just let us know about this.
Get started with New Star Home Health Care
We provide compassionate, personalized support to help you heal, stay independent, and live with dignity.